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Jill McLeod- Faulty towers (err) communication

The following stories come from my own casebook but are echoed frequently around Braidwood town and district. [Ed note: familiar territory elsewhere in Palerang too].

The ability to communicate with other human beings plays a critical role in our lives. Erin Gilliam from the Department of Biological Sciences, North Dakota State University, takes this premise even further by stating that “the action of, or cue given, by one organism (the sender) is perceived by and thus alters the probability pattern of behaviour in another organism (the receiver) in a fashion adaptive to either one or both of the participants.”

This is certainly the case when one has been hanging onto a mobile phone for 40 minutes in a cold, wet and windy paddock waiting for some action relating to a faulty landline phone located at the cosy home one kilometre away down in the valley. My pattern of behaviour had taken a turn for the worse after the first five minutes

Due to the accent and the total incapability of grasping the concept of distance, I assumed my call was being attended to in a country far far away. Having explained that I was camped on the highest point on the property in order to get mobile reception, I was not mollified by the kind offer, which was repeated three times, of a temporary mobile phone to solve my difficulties.

Together with the useless offer of a temporary mobile I was asked to wait for a period of up to six hours to receive the date and time of a service call two weeks into the future.

Research has shown that it is possible my call was taken in Austraia. Both ABC News and the Sydney Morning Herald reported in August 2014, following a speech delivered by Telstra’s CEO David Thodey to the Australian Institute of Company Directors, that poor English delivery and failure to understand conditions from a Telstra call centre had “a 50% chance” of coming out of Perth.

Swings and roundabouts with the service

Prior to the story recorded above I had a nearly successful interaction with Telstra following my home landline handset exploding during a vicious electrical storm. Within only a couple of days a cheerful and helpful technician landed on my doorstep to replace the handset and the burnt out cable and connection.

Sadly within a few months this landline service broke down. It miraculously recovered before a serviceman appeared but the handset no longer rings to herald an incoming call.

My business landline is still out of action, having had one attempt to resurrect itself but it only operated in ‘uniplex’ communication, not in ‘duplex’, which meant my caller could hear me but I could not hear my caller. I’m currently using my mobile as a business phone. My town internet is Telstra’s BigPond which fails to deliver on a daily basis.

Mobile phones appear to be more reliable than landlines in the Braidwood area. Our problem is the lack of or breakdown of towers which cannot guarantee total and continuous coverage.

Two communication gems save my sanity. Two satellite dishes sit on my roof, one receiving Foxtel TV and one receiving Activ8me internet. Both trouble free!!

 

 

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